Account facilities are available to companies and private individuals
subject to status. Accounts automatically receive 30 days credit,
unless stated otherwise. All invoices are issued in GB Pound Sterling
and must be settled in GB Pound Sterling unless agreed otherwise.
A late payment will be deemed as payment not received by 5pm on the
30th day after the date of invoice. Late payments will be charged
interest, which will accrue at a rate of 5% of the outstanding balance
for each day the account remains unpaid. Private Car Services reserves
the right to terminate account facilities at any time and for whatever
BOOKING A VEHICLE
You are welcome to complete our online quotation form, or send us an
email. Indeed, if you require a quote urgently, then please do give
us a call (or text). Once you have received a quotation and are happy
to proceed, and if the booking date is over 7 days prior to departure,
a deposit of 50% is required to secure the booking. If the booking
date is less than 7 days prior to departure, the amount must be paid
in full. If you book more than 7 days in advance of your departure,
50% deposit will be taken at that time and the remainder will become
due on the 7th day prior to departure. The deposit, balance or full
amount can be made by credit/debit/charge card, cheque (providing
there is enough time for your cheque to clear), cash (paid in full
7 days in advance) or direct transfer to our bank. Please let us
know which method you would like to use.
Unfortunately, we have found it necessary to charge cancellation fees.
In doing this, we have tried to be as fair as possible both to you
and us as a company. Most bookings are made several days, even weeks
in advance. The chances of us being able to take another booking
once you have cancelled yours at short notice are minimal. These
charges are essential as once we confirm bookings, we guarantee the
driver and vehicle will be available for your exclusive use. We don’t
double book, so this means refusing all other bookings for that same
period. If you need to cancel your booking, you should advise us
by email or fax.
Our cancellation charges are shown below:
More than 7 days notice of cancellation prior to
departure – all
monies fully refundable. Less than 7 days notice of cancellation, but
more than 3 days prior to departure - 50% of full booking fee is
Less than 3 days notice of cancellation prior to departure - 0% of
full booking fee is refundable
CHANGES TO THE HIRE
The chauffeur will travel by the most appropriate route as he/she sees
fit. If the client wishes us to take an alternate route, we will
do this providing the changes (IN OUR OPINION) are minimal. If the
change or changes alter the structure of the hire then charges are
made at the applicable rate to that hire.
OUR RESPONSIBILITIES TO YOU
We shall supply all the inclusions of the hire as specified in the
confirmation of booking. We accept responsibility for acts/omissions
of our employees.
WE DO NOT ACCEPT RESPONSIBILITY FOR:
Bodily injury or death or sickness to the signatory of the contract
or any other person except where such death or injury is caused directly
by a staff member of Private Car Services. Delays caused by inclement
weather conditions; amenities supplied by third parties such as ferry
companies, hotels or any other party contracted on your behalf; any
theft or damage to property of the passengers; any delays caused
by strike action, acts of God, nature or war.
CARRIAGE OF ANIMALS
No pets shall be carried without the written permission of the company.
Guide dogs are fully permitted.
No musical instruments or radios shall be played without the express
agreement between the chauffeur and the signatory of the contract.
The Company maintains a non-smoking policy in all its vehicles. Any
person found to be smoking on the vehicle will be requested to cease.
Under no circumstances shall the company permit the consumption of
alcohol within the confines of the interior of the vehicle.
It is strictly forbidden for any person to carry or consume drugs of
any description except where such drugs are prescribed by a U.K.
It is your responsibility to ensure that you return to the vehicle
in order to reach your destination in time. Private Car Services
takes no responsibility for lateness caused by passengers themselves
Clients are responsible for any damage they cause to the interior and/or
exterior of a vehicle on hire to them and will be billed accordingly
for any repair or valet required in order to reinstate the vehicle
to working order.
The company reserves the right to refuse travel to anyone that it deems
to be a nuisance or danger to its employees or passengers. In extreme
cases of nuisance the company may request the Police to eject the
offenders. No compensation or refund shall be made to anyone requested
to leave the vehicle under such circumstances.
ANY INFRINGEMENT OF THESE CONDITIONS COULD RENDER YOUR HIRE WITH PRIVATE
CAR SERVICES TO BE TERMINATED WITHOUT REFUND OR COMPENSATION
One suitcase plus one small piece of hand baggage per person is allowed.
It is your responsibility to ensure your luggage is correctly loaded
and unloaded at each destination.
USE OF VEHICLES
Whilst every effort shall be made to supply a Private Car Services
vehicle of luxury or super-luxury quality (as requested), sometimes
such vehicles become unavoidably busy. In such cases we shall supply
the highest standard of vehicle available to us at that time. This
form of hire shall be known as sub-hire.
CHANGES TO ITINERARY
From time to time Private Car Services may have to change certain aspects
of the given itinerary. Wherever possible such changes shall be notified
to you in advance.